Website Privacy & Security Policy

CuraeRCM Privacy Notice

Effective Date: 2025-11-10

1. Introduction and Your Acceptance

This website, curaercm.com (the “Site”), and the associated Curae services (the “Services”) are offered to you conditioned on your acceptance, without modification, of the terms, conditions, and notices contained in this Privacy Notice. Your use of this Site or our Services constitutes your agreement to all such terms, conditions, and notices.

As used herein, “CuraeRCM”, “we”, “our”, or “us” refers to the entity responsible for this Privacy Notice. We are committed to protecting your privacy and safeguarding your personal and sensitive information. This notice is designed to help you understand how we collect, use, and protect the information you provide to us and to assist you in making informed decisions when using our Site and Services.

2. What Information We Collect

We collect different types of information depending on your interaction with us, whether as a visitor to our Site or as a user of our Services.

Personal Information You Knowingly Provide: This includes information collected on an individual basis when you voluntarily provide it, such as through contact forms, applications, or correspondence by email or phone. This information may include your name, email address, phone number, and any other details you choose to disclose. We provide the same protections for these electronic communications as we employ in the maintenance of information received by mail and telephone.
Information received from partners: In the course of providing our Services, we collect information from business partners and/or third parties like healthcare providers. This information is used only to perform the Services and/or to advocate on your behalf.
Website Use Information: We collect information on an aggregate basis as you and others browse our Site. Similar to other commercial websites, our Site utilizes standard technologies such as “cookies,” web server logs, and analytics tools (like Google Analytics) to gather data about how our Site is used. This information may include the date and time of visits, pages viewed, time spent on the Site, and the websites visited just before and just after ours. This information is collected on an aggregate basis and is not associated with you as an individual. We may, however, store IP addresses for fraud detection and security purposes.

3. How We Use Your Information

Use of Website and Personal Information:
- We use personal information primarily to communicate with you, respond to your inquiries, perform or provide services on your behalf, and notify you about important changes or updates to our Site and Services.
- Website use information gathered from cookies and server logs helps us collect important business and technical statistics. We analyze this data to understand site traffic, evaluate our Site’s capacity, and improve the design and content of our Site to better serve our users. These technologies may also permit us to deliver focused advertising or messages to you on our Site or other sites, in accordance with applicable laws.

About Cookies: Cookies are small pieces of data stored by your web browser that help a website recognize your computer. They can remember information you access on one page to simplify subsequent interactions, making your online experience easier and more personalized. You have the ability to manage the use of cookies on your computer using the controls in your browser. To learn more, visit www.allaboutcookies.org.

The following provides examples of the type of information that we collect in a variety of contexts and how we use that information.

Context	Types of Personal Information	Primary Purpose for Collection and Use of Personal Information
Personal Information	We collect your name, contact information, and email address when you communicate with us. We also collect information relating to the actions that we perform on your behalf. Information could include health information and sensitive personal information that you provide to us or that is provided by one of our partners or customers	We collect this information for the purpose of providing our services
Customer & Business Interaction Information	We collect the name, and contact information, of our customers, business contacts, and their employees with whom we may interact.	We collect this information for the purpose of contacting our customers and business partners and communicating with them concerning normal business administration such as billing, servicing accounts and settling transactions.
Your Use of Our Website	We use technology to monitor how you interact with our websites. This may include which links you click on, or information that you type into our online forms. Some of these technologies may use “cookies.” Cookies are small pieces of information that a website sends to a computer’s hard drive while a website is viewed. Other types of data we track include your IP address, the website that referred you to our website, and data about the device you use to visit our website.	We collect this information to make our website operate efficiently. We also use it to understand how you interact with our websites to improve them and understand your preferences. Finally, we use this information to help detect and prevent fraud.
Technology on Our Website for Targeted Advertising	We may allow third parties to place technology on our websites (e.g., a cookie or a pixel) that allows them to track you. This technology may collect the following information when you interact with the page(s) on our website where the pixel is present: (i) information about your web browser; (ii) your IP address, which may be used to estimate your general location, (iii) web pages visited; and (iv) cookies stored in your browser. The third party might also collect data over time and across other websites.	Our partnerships with third-party service providers allow us to enhance our web content. We permit cookies on our website to participate in behavior-based advertising, which allows us to tailor our advertisements about our products or services. to better suit users’ interests. We may also use the data to obtain personal information about you and use this data for marketing to you. Where required by law, we base the use of third-party tracking technologies upon consent. Such users should see the section below on How We Collect and Use Cookies for more information.
Demographic Information	We collect personal information, such as your age or location.	We collect this information to better understand our users.
Email Interconnectivity	If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains, and make purchases.	We collect this information to better understand how you interact with our communications to you.
Employment	If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment.	We use information about current employees to perform our obligations to employees. In some contexts, we are also required by law to collect information about employees or applicants. We also have a legitimate interest in using your information to have efficient staffing and work force operations.
Feedback/Support	If you provide us feedback or contact us for support, we will collect your name and email address, as well as any other content that you send to us, in order to reply.	We collect this information to receive, and act upon, your feedback or issues.
Mailing List	When you sign up for one of our mailing lists, we collect your email address or postal address.	We share information about our products and services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our products or services.
Mobile Devices	We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website.	We collect this information to identify unique visitors and understand how users interact with us on their mobile devices.
Surveys	When you participate in a survey, we collect information that you provide through the survey. If the survey is provided by a third-party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information.	We have a legitimate interest in understanding your opinions and collecting information relevant to our organization.
Website Interactions	We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.	We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.

4. Your Privacy Choices

Some jurisdictions give you a right to make the following choices regarding your personal information:

Access To Your Personal Information. You may request access to your personal information or confirmation that we have information about you. In certain limited circumstances, you may also request to receive access to your data in a portable, machine-readable format.
Changes To Your Personal Information. We rely on you to update and correct your personal information. You may ask us to correct information that is inaccurate or incomplete. Note that we may keep historical information in our backup files as permitted by law.
Deletion Of Your Personal Information. You may request that we delete your personal information. If required by law, we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, service accounts, resolve disputes, enforce our agreements, or for another business purpose.
Opt-out of Targeted Advertising. You may opt-out of online tracking based targeted advertising (e.g., cookies) by clicking the cookie image in the bottom left corner of the website. Please note that if you change browsers or devices, or if you clear your browser’s cache, you may need to click the link again to apply your preference. You may also opt-out of other forms of targeted advertising by submitting a request as described below. We also recognize Global Privacy Control (GPC) signals enabled by customers on their web browser or web browser extension as valid opt-out requests where required by applicable law. Please note that your opt-out preference signal will be applied only to your current browser and device. For more information about GPC, please visit Global Privacy Control.
Objection to or Restriction of Certain Processing. In certain circumstances, you may object to the processing of your personal information, or request that we restrict processing of your personal information, by following the instructions described below.
Online Tracking. We do not currently recognize the “Do Not Track” signal.
Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in emails that you receive. If you decide not to receive promotional emails, we may still send you service-related communications.

Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”
Revocation Of Consent. Where we process your personal information based upon consent, you may revoke consent. Please note, if you revoke your consent for the processing of personal information then we may no longer be able to provide you services.

Please note, not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request because the law permits or requires us to do so, or if we are unable to adequately verify your identity. We will not discriminate against individuals who exercise their privacy rights under applicable law.

Submitting Requests

You may exercise the rights described above by contacting us as indicated in the “Contact Information” section below. If you disagree with our denial of a request, you may appeal our decision by contacting us with the subject line “Appeal.”

Note that, as required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name or the last transaction on the account you hold with us. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct, or delete personal information about you in our files.

In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. If you are an authorized agent submitting a request on behalf of an individual, you must provide proof indicating that you are able to act on another person’s behalf.

4. How We Protect and Retain Information

We employ robust security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Secure Transmissions: When you send sensitive personal information through our Site, we use security protocols like Secure Sockets Layer (SSL) and Transport Layer Security (TLS) to encrypt the information you input before it is sent to us. However, standard email may not be secure. For this reason, we ask that you do not send highly confidential information such as Social Security numbers or detailed medical records through unsecured email.
Information Protection Practices: We have implemented comprehensive security practices to safeguard the confidentiality of your information. Our operations and business practices are periodically reviewed for compliance with corporate policies governing the security, confidentiality, and quality of our information.
Employee Access and Training: Our business practices limit employee access to confidential information, and we restrict the use and disclosure of such information to authorized persons, processes, and transactions. Our employees are trained on the importance of maintaining the confidentiality and security of your information.

No method of transmission over the internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

5. Sharing and Disclosure of Information

We will only share your information as permitted by law and as described in this notice.

We may share personal information, website traffic patterns, and related information with our affiliates and trusted third-party partners to help us operate our business and the Site or administer activities on our behalf.
We will not disclose your personal informationto any third party except as necessary to provide the Services (e.g., to a hospital or insurance plan on your behalf, or to subprocessor to help fulfill our services) or as required or permitted by law, in compliance with HIPAA regulations.
We may disclose any information when legally compelled to do so, for example, in response to a court order, subpoena, or a request from a government agency or regulatory body, or to protect our legal rights.

6. Children’s Privacy

Our Site and Services are directed to adults. We do not knowingly solicit data from or market to children under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

7. Third-Party Websites

Our Site may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites. When you use a link to go from our Site to another website, this Privacy Notice is no longer in effect. Your browsing and interaction on any other website are subject to that website’s own rules and policies.

8. Your Consent and Changes to This Notice

By using our Site and/or Services, you consent to our collection and use of your information as described in this Privacy Notice. If we change our privacy policies and procedures, we will post those changes on our Site to keep you aware of what information we collect, how we use it, and under what circumstances we may disclose it. We will provide any notices of changes as required by applicable law.

9. Contact Us

If you have any questions about this Privacy Notice, please contact us at:

support@curae.com, 844-44-CURAE (28723), 5 Concourse Pkwy NE, Suite 300, Atlanta, GA 30328 United States